So, a couple of years ago I purchased (from
www.newegg.com) some Corsair computer memory. 4Gb in total, consisting of 4 x 1Gb DIMM memory "sticks". The memory became faulty and started to cause some pretty horrible PC behavior. Everything ranging from strange slowness and complete crashes to just hanging, needing to power off the whole PC.
I went to my Newegg customer account page and checked the memory I ordered so that I could get the exact part number and proceeded to RMA it (obtain a replacement exchange from Corsair). I went to the
www.corsair.com web site and went through the RMA process. After a few questions relating to the part number, etc, I was instructed to go to
www.memtest.org and use the software to check the memory. I left the PC checking for a few hours and it came back with errors. So, happy that the memory was indeed faulty I carried on with the RMA process.
At the end I received the expected RMA number and shipping address but it dawned on me that I needed to send my memory and then they would send me the replacement. Obviously that is going to make my PC dead with no memory.
Hmm... I called Corsair up the next day and asked if they would take a credit card in order to send my new memory ahead of time and then I send the faulty memory back when I get the new memory. They were very happy to and promptly set the shipping of the new memory in motion. I received a new RMA number the memory was shipped.
Three or four days later I get the new memory and opened up the PC only to find I had received two new memory sticks and that I had four in my PC ! Oops. I really should have opened the PC to check that but as I said, I went to the Newegg account page to use the part number.
Hmm.. I called Corsair back and they explained that the 4 memory sticks were old stock and they sent me an alternative pair, still totalling 4Gb. AWESOME !
Now I have two slots free to buy another 4Gb and bring my PC up to 8Gb.
I will be buying memory exclusively from Corsair in the future as the lifetime (did I not mention that before?) replacement on their memory is a wonderful thing.
Thank you Corsair ! You have now obtained a new brand-loyal customer.